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New tickets are not being created

October 24, 2020 at 11:33 AM

TechCrawler Support

Resolved after 6m of downtime. October 24, 2020 at 11:39 AM

Investigating - We are investigating a potential issue that has made our bot not respond to new support tickets. We are sorry for any inconvenience this may cause you. This incident post will be updated once we have more information.

Identified - The component that is causing this issue has been found and a fix is being implemented.

Monitoring - A fix has been implemented and is being monitored.

Resolved - The issue has been fixed and the bot is back up. Sorry for any inconvenience caused.

Last updated: October 24, 2020 at 11:33 AM